Two team heads had been sabotaging each other for a couple of years. The bad part is that their teams need to be collaborating, but the disrespect between the team leaders trickled down. It's probably obvious to you that this was inefficient, caused issues with service quality and a number of other problems inside the organization. [...]
"I keep focusing on those few who are unsatisfied." "We have a very low production error rate, and yet that 1% keeps me up at night." "I have this one employee that I can't seem to please." "I'm trying to fill my coaching groups, and I get stressed when I see those who haven't opened [...]
“My sales reps are in conflict with each other, competing for more time and attention to their products and services. It’s disrupting my business. Instead of cross-referring and collaborative promoting to increase sales, they are attempting to hoard client attention. I worry this is giving off a bad vibe, even if the clients are consciously [...]
"I can’t seem to commit to a specific schedule. Something is always going wrong, and I have to deal with it. Unreliable staff, printer breaks, etc. I always have to take care of everything. I'm constantly interrupted by my staff who won’t handle matters on their own." These were the chief complaints of one of [...]
Since spring is the time to burst from the ground into action, it's good to know when to be persistent and when to step back. Learn from my mistakes... Picture the Kool-Aid Man bursting through the wall only to be greeted by a street gang in a dark alley. Definitely not what he was expecting. [...]
In my last posts, How to Master Less is More Part 1 and Part 2, I proposed three reasons for failure to achieve more by doing less, which is the hallmark principle of those who are able to live magical lives. The first two were explained. Now for the last reason. As a reminder, essentially, most folks: 1) [...]
In my last post, How to Master Less is More Part 1, I proposed three reasons for failure to achieve more by doing less, which is the hallmark principle of those who are able to live magical lives. Essentially, most folks: 1) are perfectionists, 2) believe their value increases the more they do, and 3) fear [...]
Have you ever envied the person who does most things sub-par and still creates tremendous success and genuinely lives a happy “balanced” life? This and follow-up posts examine what keeps most people from being able to accomplish this and what to do about it. As many books state, the secret is reducing “to dos” (less [...]
I don’t know which came first: the angry birds or the angry humans. But I do know we can learn from the angry birds how to reach peak performance in our organizations and how to live more successful lives. Consider for a moment these scenarios as you read my story and see if your mind [...]
Photo Courtesy of U.S. Navy Like many of you, on this Memorial Day, I'm feeling a strong appreciation for those who are serving and have served our country and for the loved ones of those who have given their lives to ensure our security and freedom. If this is you, I hope you [...]